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Tracking Your Order
- Swift Current Broncos will respond to your order request within 24 business hours by providing you
an email confirming the receipt and status of your order.
- To check the status of your order at your convenience (24 hours, 7 days a week),
you can return to the Swift Current Broncos
Online Store and access your order information through
the "MY ACCOUNT" page.
This will provide the status of fulfillment of your order (Pending, Processing,
or Delivered).
Shipping Your Order
At Swift Current Broncos, we are committed to providing prompt and reliable
delivery. Our Shipping and Returns policy will make your shopping experience
convenient and worry-free. When placing your order, please consider the following:
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Credit card approval must be received prior to shipping your order.
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Business hours at Swift Current Broncos are Monday to Friday 9:00 AM to 5:00 PM,
not including regular holidays.
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Swift Current Broncos takes the utmost care to ensure the accuracy and
promptness of your order. We will respond to your order by email within 24 business hours
and comply to fulfill it within 3-4 business days. Orders placed overnight will be
responded to within 24 hours from the opening of the next business day. Please note
that orders made on a Saturday or Sunday will not be processed until Monday. Once
your item(s) is confirmed to be available and your payment authorized, we ship your
item(s) immediately.
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Delivery only occurs on regular business days and does not include holidays
of our delivery carrier. Allow 4 to 5 business days for delivery by courier for the
majority of communities.
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Our regular carrier, at the negotiated rate, will perform delivery. Should you desire
a different method for earlier delivery, there may be an additional fee and you will
need to contact us to make that special arrangement.
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Please provide a street address for courier service as most couriers are unable
to deliver to a post office box address.
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Shipping costs will be based on a single item, its weight and destination, and
insurance is included to a limited value.
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Should you wish to have additional features added to your shipment such as delivery
confirmation or time guarantee, please notify us by telephone or email prior to
placing the order.
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Please be available or have a responsible person available to sign and accept
your order during business hours. If a delivery cannot be made, the carrier will
provide instructions to receive your order (local warehouse, 2nd attempt, etc.).
Returning Your Order
At Swift Current Broncos we have a 100% satisfaction guarantee policy. Our policy is
a full refund within 30 days if the product is accompanied by a receipt and is in
original condition (unused). We sincerely hope you find what you need at our website
and are satisfied with our product. If for any reason you are not satisfied with your
order, we are more than happy to accommodate returns by mail, handled in the
following way:
- Please place the product in the original shipping package. If you have discarded
the original shipping package, you may return your order in a clearly labeled package
that protects the product.
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Please include the original receipt. If you have discarded the original receipt,
please contact us via email or telephone for further guidelines.
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On the back of the invoice or separate document, please indicate your reason for
return (wrong size, wrong color, damaged, etc.). Please remember to include your address.
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Please mail the pre-paid package to:
Swift Current Broncos
Box 2345
Swift Current, SK
S9H 4X6
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Swift Current Broncos will be pleased to refund any shipping costs for your
original order and the refund if the product was defective, damaged, or is an
error that we have made. Please contact us for further guidelines.
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The refund will be processed within a reasonable timeframe and will be issued
to the same credit card you used to purchase your order.
Canceling Your Order
At Swift Current Broncos we are committed to fulfilling orders in a very timely
manner which means there is very little time for you to cancel. We are
committed to responding to an order request within 24 hours. You can review the status
of your order by returning to our website and clicking on "MY ACCOUNT". Should the
order status not be updated since the placement of your order, please contact us
immediately either by email or telephone and we will do our best to cancel the order.
Please remember, you can always return or exchange your order.
Questions and Concerns
Should you have any questions or require further information on Shipping and Returns,
please email us at souvenirs.broncos@sasktel.net or telephone us at (306) 773 1509 Monday to Friday 9:00 AM to 5:00 PM. |
